TAILFLIP · UPDATED 15 NOVEMBER 2026

A little tail trouble?

We’re here to help. Email support@tailflip.app.

Tell us your device model, operating system, Tailflip version and what happened. Screenshots are useful if they do not contain private information. Never send passwords or your private installation key.

Connection trouble

Tailflip requires working internet access. Enabling Wi-Fi or mobile data without an internet connection is not enough. When the connection drops, play pauses. Reconnect and follow the game’s resume countdown. Check whether your network blocks the service or advertising provider.

An ad did not load

Ads are optional and may be unavailable because of your age choice, privacy settings, location, connection or ad supply. You can always start a fresh run. We cannot guarantee an ad will be available.

I watched an ad but the reward is missing

A reward is granted only after completion is verified. If confirmation is delayed, use Pause → Claim reward. Keep the same run while checking. Starting fresh discards that run’s pending reward. Closing an ad before the reward is earned gives no reward. Contact us if an earned reward remains missing.

Report an inappropriate ad

After closing an ad, open Pause → Report last ad, or Privacy & support → Report an ad. Choose a reason and optionally describe the ad. You do not need an email app. The report is private and includes the last ad reference when available. You can also email support. We review reports and use AdMob’s controls to block or report unsuitable ads.

Player names and reports

Use a nickname, not identifying details. Rename it from Pause → Player name. In the leaderboard, tap a name to report or hide it. Hidden names stay hidden on your device; reports go to the publisher for review. To appeal moderation, email support@tailflip.app with the nickname and a short explanation.

My old score disappeared

Tailflip does not offer email/password accounts or cross-device recovery. A lost installation key, deleting your player or changing devices can make a previous player inaccessible. We cannot promise recovery from a nickname.

Privacy or deletion

Delete your player and score, read the privacy policy, or contact info@tailflip.app.